Aetna, a CVS Health company, is looking for dedicated and professional individuals to join our team as Remote Chat Support Specialists.

About the Role

As a Remote Chat Support Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch support through live chat. This role is perfect for someone who thrives in a fast-paced, virtual environment and values meaningful interactions.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via live chat.
• Provide accurate information about Aetna products, services, and policies.
• Troubleshoot and resolve customer concerns effectively and efficiently.
• Document and track interactions, ensuring high-quality service standards are maintained.
• Collaborate with team members and escalate complex issues when necessary.

Requirements

• Experience: At least 1 year of customer service experience, preferably in a remote or chat support role.
• Skills: Strong written communication skills, attention to detail, and problem-solving abilities.
• Tech Savvy: Comfortable with navigating multiple software applications and chat platforms.
• Work Environment: Reliable high-speed internet and a quiet, distraction-free workspace.
• Education: High school diploma or equivalent (college coursework or degree is a plus).

Benefits of Joining Aetna

• Flexible part-time hours tailored to your schedule.
• Competitive hourly pay.
• Work-from-home convenience.
• Opportunities for growth within a leading healthcare organization.

How to Apply

If you’re ready to make a difference in the lives of Aetna customers while enjoying the benefits of remote work, apply today!