PepsiCo is a leading global food and beverage company, committed to delivering quality products and exceptional customer experiences. We are seeking Customer Service Representatives to join our Customer Service Center team. This is a work-from-home (WFH) opportunity, offering flexibility, competitive pay, and career growth within a world-class company.
Job Summary:
As a Customer Service Representative in our PepsiCo Customer Service Center, you will assist customers with inquiries, resolve issues, and provide support related to PepsiCo products and services. This is a remote position, allowing you to work from the comfort of your home while contributing to a high-quality customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide product information, process orders, and resolve customer concerns.
- Handle customer complaints and escalate complex issues to the appropriate team.
- Maintain accurate customer records and data in company systems.
- Identify opportunities to improve customer satisfaction and provide feedback to management.
- Follow PepsiCo’s policies and procedures to ensure high-quality customer service.
- Assist in generating reports and tracking customer service metrics.
Qualifications & Skills:
- No prior experience required—training will be provided!
- Excellent communication and interpersonal skills.
- Ability to multitask and manage high volumes of customer interactions.
- Proficiency in Microsoft Office (Excel, Word) or Google Workspace.
- Strong problem-solving abilities and ability to work independently.
- High school diploma or equivalent required.
Work-from-Home Requirements:
- Reliable high-speed internet connection.
- A laptop or desktop computer that meets company system requirements.
- A quiet and distraction-free workspace for optimal performance.
- Headset with microphone for clear communication.
Compensation & Benefits:
- Competitive hourly pay with performance-based incentives.
- Flexible remote work schedule (full-time and part-time options).
- Paid training and career development opportunities.
- Health, dental, and vision insurance (for eligible employees).
- Paid time off, employee discounts, and wellness programs.
Why Join PepsiCo?
- Work from anywhere – Enjoy the flexibility of working remotely.
- Growth opportunities – Develop your skills and advance your career.
- Supportive company culture – Join a team that values collaboration and development.
- No experience necessary – Full training and support provided to help you succeed.
How to Apply:
Ready to be part of PepsiCo’s Customer Service Center and work from home? Apply today to become a Customer Service Representative and join a world-renowned company!
