We are seeking a detail-oriented and analytical Fraud Detection Representative to join our remote security operations team. In this role, you’ll be the first line of defense in identifying and preventing fraudulent activity across customer accounts and transactions. If you're passionate about protecting people and data, have a sharp eye for suspicious behavior, and thrive in a fast-paced remote environment — we want to hear from you.

Key Responsibilities:

• Monitor real-time transactions and account activity to detect potential fraud
• Investigate flagged activity using internal tools and data sources
• Communicate with customers to verify suspicious transactions or account changes
• Escalate high-risk cases to senior fraud analysts or law enforcement when needed
• Maintain detailed and accurate case notes for all investigations
• Work cross-functionally with customer service and risk teams
• Stay updated on emerging fraud trends and prevention techniques

 Qualifications:

• Must be a resident of the United States
• High school diploma or GED required (Associate or Bachelor's degree preferred)
• 1–2 years of experience in fraud detection, risk analysis, or customer support
• Strong analytical and decision-making skills
• Ability to work independently in a remote environment
• Excellent written and verbal communication
• Proficiency with computer systems and fraud monitoring tools
• Flexible availability (including weekends or evening shifts, if needed)

Benefits:

• 100% remote work – work from anywhere in the U.S.
• Competitive hourly pay with performance bonuses
• Health, dental, and vision insurance (for eligible employees)
• Paid time off and holidays
• Opportunities for growth and advancement
• Company-provided equipment (laptop, headset, etc.)

Fraud Detection Representative – Remote (U.S. Based)