Position title
Delta Airlines: Remote Virtual Care Specialist - Join Our At-Home Team!
Description

Delta Airlines: Remote Virtual Care Specialist - Join Our At-Home Team!

Are you a compassionate problem-solver with a passion for helping people and a love for travel? Delta Airlines is expanding our exceptional customer support team and is seeking dedicated Remote Virtual Care Specialists to join our "At Home" workforce. This is a unique opportunity to deliver Delta's renowned customer service excellence from the comfort and convenience of your home.

As a Virtual Care Specialist, you will be the heart of our customer interactions, providing empathetic and efficient support to travelers around the globe. If you're ready to make a difference in someone's travel journey and thrive in a dynamic, remote environment, we invite you to apply!

What You'll Do (Key Responsibilities):

  • Provide Exceptional Customer Service: Respond to customer inquiries via phone, chat, and email regarding flight bookings, changes, cancellations, baggage, SkyMiles accounts, and general travel information.
  • Resolve Customer Issues: Proactively identify and resolve complex customer concerns, demonstrating empathy and a commitment to first-contact resolution.
  • Navigate Systems: Efficiently use Delta's reservation and customer management systems to access information, make changes, and document interactions accurately.
  • Offer Solutions: Provide personalized solutions and alternatives to meet customer needs, ensuring a positive and memorable Delta experience.
  • Stay Informed: Keep up-to-date with Delta policies, procedures, services, and industry changes to provide accurate information.
  • Collaborate: Work effectively with team members and other departments to ensure seamless customer support.

We're Looking For Someone Who Is (Basic Qualifications):

  • High school diploma or GED equivalent.
  • Exceptional verbal and written communication skills with a clear, professional, and empathetic tone.
  • Strong active listening skills and the ability to de-escalate challenging situations.
  • Proficiency with computer navigation, multi-tasking across various applications, and comfortable learning new technologies.
  • Demonstrated problem-solving abilities and a strong attention to detail.
  • Ability to work independently and maintain productivity in a remote work environment.
  • A dedicated, quiet, and distraction-free home workspace.
  • Reliable high-speed internet connection (wired Ethernet connection required).
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as our customers need support 24/7.
  • Must be legally authorized to work in the United States.

Bonus Points If You Have (Preferred Qualifications):

  • Previous experience in a customer service role, especially in a call center or remote setting.
  • Experience in the airline, travel, or hospitality industry.
  • Familiarity with airline reservation systems.

Why Join Delta's At-Home Team?

At Delta, we believe our people are our greatest asset. As a Virtual Care Specialist, you'll be part of a globally recognized brand known for its commitment to excellence and customer satisfaction. We offer:

  • Competitive Compensation: A rewarding hourly wage.
  • Comprehensive Benefits: Access to a full range of benefits, including medical, dental, vision, and 401(k) (eligibility may vary).
  • Travel Privileges: Exciting travel benefits for you and your eligible family members.
  • Paid Training: Extensive, paid virtual training to ensure your success in the role.
  • Career Development: Opportunities for growth and advancement within Delta Airlines.
  • Supportive Environment: Be part of a team that values collaboration, respect, and continuous improvement.
  • Equipment Provided: Delta will provide the necessary computer equipment for your home office.

If you're ready to embark on a fulfilling career where you can connect with people and make a difference, apply to be a Delta Airlines Remote Virtual Care Specialist today!

Employment Type
Full-time
Job Location
Remote work from: US
Base Salary
$35-$48 Per hour
Valid through
August 19, 2026
Date posted
July 8, 2025
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