Customer Service Representative, Spanish/English

• Provide comprehensive assistance to callers regarding benefit programs

• Support members in filing claims and setting up direct deposits

• Update and maintain member demographic information

• Capture and advise on plan elections

• Conduct provider searches and enroll dependents

• Act as a liaison for escalated issues

• Manage a high volume of calls

• Maintain detailed call logs

• Participate in outreach campaigns

• Collaborate with account specialists to address pending eligibility issues

Requirements

• Exceptional communication skills

• Basic understanding of employee benefits and related products/services

• Proficiency with computer systems and ability to learn new software quickly

• Experience with office equipment and technologies

• Capability to manage high call volumes

• A team player who thrives in collaborative environments

Benefits

• Competitive salary + benefits

• Opportunities for professional growth and development

• Flexible working arrangements to accommodate office and remote work preferences

• Engagement in meaningful work that impacts clients