American Express Customer Service Rep - Entry Level (Virtual)

Company: American Express
Location: Remote (U.S.)
Job Type: Full-time / Part-time

About American Express:

American Express is a globally recognized leader in financial services, committed to delivering world-class customer experiences. We are currently seeking entry-level Customer Service Representatives to join our remote team. If you have a passion for helping others and want to grow your career with a trusted brand, this is the perfect opportunity!

Job Description:

As an Entry-Level Customer Service Representative, you will provide high-quality support to American Express card members by assisting with inquiries, transactions, and account-related issues—all from the comfort of your home.

Key Responsibilities:

• Handle inbound customer calls, emails, and chat inquiries in a professional manner.
• Assist card members with billing inquiries, payment processing, account updates, and transaction disputes.
• Provide accurate information about products, services, and rewards programs.
• Offer solutions to customer concerns while maintaining a high level of customer satisfaction.
• Adhere to compliance and security guidelines to protect customer information.
• Maintain detailed and accurate records of customer interactions.

Qualifications:

• No prior experience required—we provide full training!
• Strong communication and active listening skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer proficiency and ability to navigate multiple systems.
• High school diploma or equivalent required.
• Must have a quiet, distraction-free workspace and reliable internet connection.

Perks & Benefits:

• Competitive entry-level salary with performance incentives.
• Work-from-home flexibility with full-time and part-time options.
• Paid training and career advancement opportunities.
• Comprehensive health, dental, and vision benefits.
• 401(k) retirement plan with company match.
• Exclusive American Express employee discounts and perks.

How to Apply:

Start your journey with American Express today! Apply now to join our virtual customer service team and be part of a company that values excellence and innovation.