PepsiCo is a global leader in the food and beverage industry, known for its commitment to quality, innovation, and customer satisfaction. We are seeking Remote Customer Service Representatives to join our team and provide exceptional support to our valued customers. If you are a problem-solver with excellent communication skills and a passion for helping people, this is the perfect opportunity for you!

Job Summary:

As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. This is a remote position, offering flexible hours and the opportunity to work from the comfort of your home.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information about PepsiCo products, promotions, and services.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain detailed and accurate customer records in company databases.
• Process orders, refunds, and account updates as needed.
• Follow company policies and guidelines to ensure excellent customer service.
• Collaborate with internal teams to improve the customer experience.

Qualifications & Skills:

• No prior experience required—training will be provided!
• Strong communication and active listening skills.
• Ability to multitask and handle high volumes of customer interactions.
• Basic computer skills and proficiency in Microsoft Office (Excel, Word) or Google Workspace.
• Ability to work independently in a remote setting.
• High school diploma or equivalent required.

Work-from-Home Requirements:

• Reliable high-speed internet connection.
• A laptop or desktop computer that meets company system requirements.
• A quiet and distraction-free workspace.
• Headset with a microphone for clear communication.

Compensation & Benefits:

• Competitive hourly pay with performance-based bonuses.
• Flexible remote work schedule.
• Paid training and career development opportunities.
• Health, dental, and vision insurance (for eligible employees).
• Paid time off and employee discounts.
• Opportunities for advancement within PepsiCo.

Why Join PepsiCo?

• Work from anywhere – Enjoy the flexibility of a fully remote role.
• No experience needed – Entry-level position with full training provided.
• Growth opportunities – Develop valuable skills and advance within the company.
• Supportive team environment – Work with a company that values teamwork and employee success.