Position: Data Entry Customer Service Representative
Employment Type: Remote, Full-Time/Part-Time
Location: Work From Home (United States)
Salary: $25/Hour

About the Role

Aetna, a CVS Health company, is looking for detail-oriented and customer-focused individuals to join our team as Data Entry Customer Service Representatives. This remote position offers an excellent opportunity to work from the comfort of your home while supporting Aetna's mission to provide exceptional healthcare services.

Key Responsibilities

• Accurately input, update, and maintain customer and policy information in company databases.
• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Assist customers with questions about their accounts, claims, and policies.
• Verify and validate data to ensure accuracy and compliance with company standards.
• Identify and escalate any system issues or customer concerns to the appropriate department.
• Maintain confidentiality of sensitive customer information at all times.

Qualifications

Required Skills and Experience:

• High school diploma or equivalent.
• Strong typing and data entry skills with a high degree of accuracy.
• Excellent verbal and written communication skills.
• Basic computer proficiency, including familiarity with Microsoft Office applications and email platforms.
• Reliable internet connection and a dedicated workspace for remote work.
• Strong problem-solving and multitasking abilities.

Preferred Qualifications:

• Prior experience in customer service, data entry, or healthcare administration is a plus but not required.
• A positive and team-oriented attitude with the ability to work independently.

Benefits of Working with Aetna

• Competitive Pay: $25/hour with opportunities for growth.
• Flexible Scheduling: Choose shifts that suit your availability.
• Remote Work Opportunity: Work from the comfort of your home.
• Comprehensive Training: Full training provided to set you up for success.
• Career Advancement: Opportunities to grow within the company.
• Employee Benefits: Access to healthcare benefits, wellness programs, and more (eligibility may vary).

How to Apply

If you're ready to join a company that values your skills and supports your career development, we encourage you to apply for this work-from-home opportunity with Aetna.