Position title
American Express Virtual Client - Support Advisor
Description

American Express is seeking passionate and customer-focused individuals to join our team as Virtual Client Support Advisors. This remote role offers the flexibility to work from home while providing top-tier customer support and assistance to our clients. As a Virtual Client Support Advisor, you will be the first point of contact for clients, ensuring their needs are met with exceptional service and efficiency.

Key Responsibilities

  • Respond to client inquiries via phone, email, or chat, providing accurate and timely support.
  • Resolve client issues, complaints, and inquiries in a professional and empathetic manner.
  • Provide guidance on American Express products and services, assisting with account management, billing, and transactions.
  • Identify opportunities to improve client experience and provide feedback to internal teams.
  • Maintain up-to-date knowledge of products, services, and policies to ensure clients receive accurate information.
  • Document client interactions and maintain records in company systems.
  • Ensure compliance with company policies, procedures, and data protection standards.

Qualifications

Required:

  • High school diploma or equivalent; Bachelor’s degree preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving skills with the ability to think quickly and provide effective solutions.
  • Ability to work independently and as part of a remote team.
  • Strong attention to detail and organizational skills.
  • Previous customer service experience is preferred.
  • Reliable internet connection and a distraction-free workspace.

Preferred:

  • Familiarity with customer relationship management (CRM) systems or call center software.
  • Experience in financial services, retail, or technology sectors.
  • A positive, proactive attitude with a focus on client satisfaction.

What We Offer

  • Competitive pay with performance-based bonuses.
  • Comprehensive benefits package including health, dental, and retirement plans.
  • Flexible working hours to accommodate your schedule.
  • Ongoing training and career development opportunities.
  • A dynamic, inclusive, and supportive remote work environment.

How to Apply

If you are passionate about providing exceptional client support and want to be part of a global leader in the financial services industry, apply today to become a Virtual Client Support Advisor at American Express.

Employment Type
Full-time
Job Location
Remote work from: USA
Base Salary
$30-$40 Per hour
Valid through
December 18, 2025
Date posted
February 15, 2025
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